Documents

1. to have access to public electricity networks and consume electricity in accordance with the provisions of the supply contract;
2. to request the modification and completion provider’s supply contract and annexes thereto or to initiate addenda to contracts when new items appear whenever considered necessary detail or supplement contractual clauses;
3. to have access to reading groups for settlement measurement;
4. to require the provider or the distribution operator to take steps to remedy faults and malfunctions occurring in electricity grids;
5. to receive compensation from the provider, network operator or other final customer, the contractual damages occur when the fault them for non-compliance or quality indicators of energy;
6. to join voluntarily in order to representing the interests of customers, according to ANRE regulations;
7. to purchase electricity on the basis of bilateral contract from an energy supplier, regardless of the Member State in which the supplier is registered, provided they comply with applicable trading and balancing established in Romania;
8. to change supplier, according to a procedure approved by ANRE;
9. to conclude contracts with several suppliers of energy at the same time, for a place of consumption, as that rests solely with large non-household customers, whose maximum power approved by the technical connection is established by ANRE regulations;
10. to submit to the competent authority to solve disputes arising from the execution of contracts signed in the electricity sector, based on procedures developed by the competent authority;
11. to benefit from the services of a mediator, under Law no. 192/2006 on mediation and the mediator profession, as amended and supplemented, in order to solve extrajudicial dispute appeared on the electricity market;
12. to cancel the supply contract, under art. 58 pararagraph (3).

(2) The procedure mentioned in paragraph. (1) h. establishes the main stages of switching, the mode of extinguishing obligations owed by the final client provider to be changed, the data may be required by the end user or new provider in the process of change and operators companies that are obliged to provide.

(3) The procedure stipulated in par. (1) h. must guarantee a customer wishes to change supplier, compliance with contractual terms, this change can be.

(2) Failure of electricity supply contract by the end customer can draw the following consequences, as appropriate:

1. penalties;
2. temporary suspension of electricity supply;
3. termination of the electricity supply.

(3) If interventions on electrical installations by unauthorized persons, the grid operator is entitled to interrupt the power supply, in accordance with specific regulations of ANRE.

(4) If the finding, according to legal provisions in force, some actions to distort in any indications of measuring equipments or to steal electricity by bypassing measuring equipment, the end customer must lodge a financial guarantee under article . 58 paragraph (5).

(5) The end customer electricity with power approved by the technical connection of at least 1,000 kVA must submit hourly consumption forecasts to supplier, according to regulations issued by the competent authority.

(6) The final clients have the obligation to pay the invoices for electricity and services that benefit the deadlines stipulated in the contracts concluded between the parties.

(7) In order to guarantee electricity bills payments, providers can ask customers constitution of financial guarantees only as provided by regulations issued by the competent authority.